I want to find out more information about a product, who can I reach out to?

Do you offer customization or personalized jewelry?

How do I care for my jewelry?

Do you offer jewelry repairs?

Exchange Policy

Do you offer exchanges? How does it work? 

Shipping and Orders

Where can you ship to?

When are orders shipped?

Can I track my order?

Can I cancel my order?

If I place an international order. Do I pay customs fees to Ete John Jewelry?

Can I pick up my order in-store?

Payment and security

What payment methods do you accept?

Is my personal information secure?

Gift cards and coupons

How does my gift card work?

How do I use my coupons online? 

Where can I purchase a gift card for your online store?

Collaborations and marketing inquiries

Please send all collaboration and marketing inquiries to