FAQs

You can email contact@etejohnjewelry.com or via phone on +2348181111166 and one of our wonderful team members will answer any questions you have! 

Not at the moment, however a dedicated team member can walk your through your journey of owning a piece.

Check out our care and wear disclaimer here for everything you need to know!

Not at the moment, however we do have repair partners and can make recommendations as needed.

We understand that sometimes a product may not meet your expectations. We offer a hassle-free return/exchange policy within a specified timeframe. 

• Please email Contact@Etejohnjewelry.com or via phone on +2348181111166 within 3 days of delivery to be eligible for a return. Your order must be returned with all its original packaging including any boxes, pouches, and other signature packaging materials. 

• We cannot accept jewelry without tags or that has been worn, used, altered or damaged in any way. Ete John Jewelry has the right to reject a return if the item appears altered or shows signs of wear in any way.

We offer shipping to locations across Nigeria as well as internationally. We strive to ensure safe and timely delivery of your jewelry right to your doorstep.

We believe everyone around the world deserves a little Ete John in their life.

Orders are processed Monday through Saturday and are shipped within 24-48 hours of placement. 

Delivery timelines:

• 24-48hours  within Lagos 
• 2-5 days outside Lagos and within Nigeria
• 4-14 days outside Nigeria

For domestic orders within Lagos no.

For orders outside Lagos and internationally, yes; once your order is shipped, we will provide you with a tracking number.

If you wish to cancel your order just reach out to us at contact@etejohnjewelry.com or on phone via +2348181111166 within 3 hours of order placement.

Our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.

Currently, Ete John Jewelry is not responsible for custom fees and duties.

No, we are strictly an online business at the moment.

However, we have stockists, with select items in store:

1. Luxxstrada: 146A Ligali Ayorinde St, Victoria Island, Lagos. Nigeria.

2. Studio Conceirge: 8a Ologun Agbaje street, Off Adeola Odeku St, Victoria Island, Lagos. Nigeria.

We accept various payment methods, including debit cards, credit cards, bank transfers, and mobile payment options. You can choose the most convenient payment method during the checkout process.

We take data security seriously. We implement industry-standard encryption and security measures to protect your personal information. Please refer to our Privacy Policy for more details on how we handle and protect your data.

Gift cards purchased through the website can be used for any item. Our gift cards have no additional processing fees and do not expire. Happy shopping!

If you have a coupon you can enter the code at check out, just be sure to click the “apply” button. 

Click the link here!